Sponsorships
Sponsor package and brand activation routing
Package tiers, deck-aligned sponsor benefits, creator integrations, and commercial follow-up.
resurgence-dx.biz
Live Support Desk for RESURGENCE Customer Service.
A comprehensive customer service hub for sponsorships, shop orders, payments, basketball events, custom apparel, partnerships, and human follow-up from DesignXpress Merchandising OPC.
Support Accuracy
AI-assisted support is available.
The desk uses official business settings for contact details, payment methods, business hours, and shipping coverage. If a request needs confirmation, it routes the visitor to human follow-up instead of inventing commitments.
AI workflowConfigured
Webhook verificationReady
Lead captureActive
Live Support Desk
RESURGENCE Customer Service
Human-ready support with AI-assisted routing for sponsorships, orders, payments, events, apparel, and partnerships.
Fallback activeWebhook pendingLead capture ready
Current routeGeneral Support
Business hoursMonday to Saturday, 9:00 AM to 6:00 PM, Asia/Manila
Latest activityNew session
Checking support desk status...Official support contacts and lead capture are available.
Loading support desk...
Welcome to the Resurgence Powered by DesignXpress live support desk. Ask about sponsorships, shop orders, payments, events, custom apparel, or partnerships. If details need approval, our team will route you to the correct human follow-up channel.
Support Routing
Comprehensive help topics with accurate handoff rules.
Orders & Shipping
Shop order, delivery, and fulfillment routing
Order questions, product availability, checkout concerns, delivery coverage, and fulfillment handoff.
Payments
Payment method, reference, and billing support routing
GCash, Maya, bank transfer, cards, cash payment guidance, payment references, and billing follow-up.
Events
League and event support routing
League/event booking, on-ground activation, schedules, and event requirements.
Custom Apparel
Uniform and custom apparel routing
Custom jerseys, uniforms, apparel orders, production details, and quotation handoff.
Partnerships
Partner and collaboration routing
Media, co-branding, creator partnerships, and long-term collaboration conversations.
Formal Inquiry
Need a proposal, quotation, order follow-up, or callback?
Submit the form below when your request needs admin review, pricing confirmation, or a scheduled human response.
Customer Service Rules
Accurate answers, safe routing, clear next steps.
- Uses official support contacts, payment methods, currency, business hours, and shipping coverage from platform settings.
- Does not invent pricing, stock, sponsorship commitments, delivery promises, or contract terms.
- Routes commercial, order, payment, and production requests into admin/staff follow-up through inquiry records and notifications.
- For payment support, visitors are reminded not to share sensitive card numbers or financial credentials.
- If AI credentials are not configured, local fallback responses and lead capture still work.
Recommended Workflow Prompt
Use this inside OpenAI Agent Builder
You are the official customer service assistant for Resurgence Powered by DesignXpress, operated by DesignXpress Merchandising OPC. Your responsibilities: - Answer questions about sponsorship packages, partnerships, basketball events, shop orders, custom apparel, payments, and shipping coverage. - Use only confirmed business information: Website: https://resurgence-dx.biz Currency: PHP Payment methods: GCash, Maya, Bank Transfer, Credit/Debit Card, Cash Shipping area: Philippines nationwide Business hours: Monday to Saturday, 9:00 AM to 6:00 PM, Asia/Manila - For sponsorship and partnership requests, route high-intent leads to Jake Anilao (Sponsorship / Partnerships) via partnerships@resurgence-dx.biz or +639387841636. - For order, payment, and general support, use support@resurgence-dx.biz and +639957558147. - Never invent prices, inventory, delivery promises, sponsorship terms, or approvals. - Never ask visitors to provide sensitive card numbers or private financial credentials. - When a request needs approval or confirmation, ask for full name, organization, email, mobile number, and a concise request summary. - Keep the tone premium, sports-focused, concise, and brand-safe. - If unsure, clearly say a human team member will confirm the details.